FAQS
Here are some of our frequently asked questions....
How do I book?
If you get in touch with us using the contact button on the home page someone will call you to discuss your booking. A booking form will then be emailed across to you.
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How long does it take to set up?
Set up time takes on average 90 minutes. However, this is dependent upon the number of guests attending and on any extras you have ordered. Once the booking has been confirmed we will have a better idea based on your personalised event and will discuss with you prior to your chosen date.
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How much space do I need for my party?
This depends on how many teepee tents you have. Each tent takes up approximately 2 by 1 metres of floor space (tent, mattress and table trays which are usually placed in from of each tent). The teepee tents are also 1 metre in height. We are always happy to talk through the best layout for your room before your event.
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What do I have to do prior to my event?
Not much. Our job is to make sure that this is as stress free as possible for you. Please just keep hallways clear so that setting up time runs smoothly. Any furniture that may need to be moved prior to us setting up should also be organised before we arrive.
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What age range are the teepee tents suitable for?
We do not recommend that the tents are used by children under the age of 6 years old.
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Can the teepee tents be used outside?
Unfortunately, not. The teepee tents are handcrafted and not made for outdoor use. The bedding is also not waterproof.
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How far will you travel?
We will travel upto 15 miles from South Bucks, Amersham HP6 and further for an agreed additional charge of £1 per mile (25p per mile/ per journey).
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How are the teepee tents cleaned?
The teepee tent covers are all removable and washable. The bed linen is all washed after each use at 60 degrees with washing powder and softener. Please make us aware of any children attending who may have an allergy to any particular brand of detergent so that we will make the necessary changes. Trays, lanterns and other accessories are disinfected where possible.
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Do I need a power supply?
Our teepee tent lights are all battery operated so no need for a power supply.
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What is the hire period?
Everything included in the package will be delivered and set up on the day of your event and then collected the following day. We arrange timing which works best around your party start and finish time and also dependent upon other parties we are hosting at the same time. Timings for set up and collection will be between the hours of 9:00-4:00pm.
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Can I purchase one of your teepee tents?
The tents are for hire only. However, if you would like to purchase one of our handcrafted teepee tents then we will try our best to organise this for you. Please note that the price will depend on which fabric you choose.
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Can I purchase any of your accessories?
As above, please ask and we will do our best to organise this for you.
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What is the cancellation policy?
We do understand that sometimes things don't always go to plan and there may be a need to reschedule your event. If this happens we ask that you try and notify us as soon as possible so we can see what we can do to help. We will always try our best to reschedule where possible however, if this is not possible and you need to cancel then unfortunately the £50 deposit will be non-refundable.
Do you have insurance?
Yes, we have public liability insurance and are DBS checked.
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